Terms of Service

Who can use Waura

You must be at least 18, or the age of majority where you live if that is higher. By using the Service you confirm that you are, and that viewing mature content is lawful where you are. We may ask you to verify your age at any time, and may restrict or close access if you cannot. The Service is offered from the United States; if you use it elsewhere, you are responsible for following local law.

The waitlist

Joining the waitlist means we may email you about Waura, including its launch and early access. It does not create an account, reserve a price, or promise that the Service, any feature, or any title will launch or launch on any date. You can leave the list with the unsubscribe link in any email or by writing to info@waura.com.

Waitlist offer. If a waitlist offer is shown when you join, such as a free first month of Waura+, you get it once, when we launch, on the account that uses the email you joined with, and you claim it by starting that plan. When the free period ends, the plan renews at the price shown at checkout unless you cancel first (Section 5 applies). One offer per person; it has no cash value, cannot be transferred or combined with other trials, and lapses if not claimed within 60 days of our launch email. We may change or end offers for people who have not yet joined, and may refuse offers obtained through duplicate or fake accounts.

Your account

Give us accurate information and keep your sign-in private. You are responsible for everything done through your account. One person per account; accounts may not be shared, sold, or transferred. Tell us at once at info@waura.com if you think someone else has used yours.

What you are watching

Waura is short-form romantic fiction for adults. Titles may contain sexual themes, suggestive and explicit situations, strong language, violence, and other mature material. You choose what to watch, and you watch at your own discretion.

Everything on the Service is fiction, made with digital and generative AI tools. Characters, names, voices, and events are invented; any resemblance to a real person, living or dead, is unintended and coincidental. Nothing on the Service is advice, a statement of fact, or an endorsement, and AI-made content can contain errors or artifacts.

Plans, trials, and renewal

Some episodes are free. Others need a paid plan, or a purchase of that series. The price, billing period, trial (if any), and what a plan includes are shown before you buy, and they form part of these Terms.

• Automatic renewal. Plans renew automatically at the end of each period, at the then-current price, until you cancel. By subscribing you authorize us and our payment processor to charge your payment method on each renewal date without further action from you.
• Trials. If a plan starts with a free trial, you will be charged the plan price when the trial ends unless you cancel before then. One trial per person; we may refuse or end a trial we believe is being abused.
• Cancelling. Cancel any time from your account or by emailing info@waura.com. You keep access until the end of the period you paid for; we do not refund the rest of it.
• Price changes. We may change prices. We will email you at least 30 days before a new price applies to your plan; it takes effect at your next renewal after that. Where the law requires, we will remind you before an annual plan renews.

Buying a series

You can buy a single series instead of a plan. A series purchase is a one-time payment, not a subscription: it unlocks every episode of that series on your account for as long as the Service offers it, and does not renew. If we stop offering a series you bought, we will tell you and, where the law requires, refund you. A purchase that is refunded or charged back is locked again.

Credits

Credits unlock episodes on the Service. We no longer sell them; credits already on your account keep working under these rules until they expire.

• A licence, not money. Credits are a limited licence to use features of the Service. They are not currency or property, have no cash value, earn no interest, and cannot be sold, transferred, or exchanged for cash, except where the law requires.
• They expire. Plan credits last until your plan’s next period and do not roll over. Bought credits last 90 days and promotional credits 30 days, unless a different period is shown when you get them. Credits end when your account closes.
• Rates can change. What a credit unlocks is shown before you spend it, and we may change it going forward. Spent credits are not returned.
• Mistakes. We may correct credits granted in error, and remove credits obtained by fraud, a chargeback, or a breach of these Terms.

Payments, taxes, and refunds

• Payment. Web payments are processed by Stripe; card, wallet, and bank payments are subject to Stripe’s terms. If you pay by bank account, you authorize the debits shown at checkout. You confirm you are allowed to use the payment method you give us.
• Taxes. Prices may not include sales tax, VAT, or similar taxes; where they apply, they are added or included as shown at checkout. Prices can differ by country.
• Refunds. All payments are final and non-refundable, including for partial periods, unused credits, or content you did not watch, except where the law requires a refund. We may, at our discretion, make things right in credits; doing so once does not oblige us to do it again.
• Failed payments and chargebacks. If a charge fails we may retry it and pause access until it succeeds. If you dispute a charge with your bank instead of contacting us, we may suspend your account and remove what the charge paid for while the dispute is open.
• EU and UK. Access to digital content starts as soon as you buy. By buying, you ask for it to start at once and acknowledge that you then lose the right to withdraw from the purchase.
• Apple. Anything bought through the App Store is billed by Apple under Apple’s terms; refunds for those purchases are requested from Apple.

Your licence and the rules

We give you a personal, limited, non-exclusive, non-transferable, revocable licence to stream the Service for your own private, non-commercial viewing, for as long as you have access. Everything else is reserved: the content, software, name, logos, and look of the Service belong to us or our licensors. You may not:

• download, record, screen-capture, copy, redistribute, publicly show, or re-upload any content, or get around any protection on it;
• share or resell access to your account;
• scrape, crawl, or copy the Service, or use it or its content to build, train, or test any AI model or dataset;
• reverse-engineer the Service, interfere with it or its security, or overload it;
• use the Service if you are under the minimum age, or to break any law or anyone’s rights.

Feedback and copyright

If you send us ideas or feedback, we may use them freely, without payment or credit to you.

If you believe something on the Service infringes your copyright, send a notice to our designated agent (below) with: your contact details; the work and the material you say infringes it, with where it appears; a statement that you believe in good faith the use is not authorized; a statement, under penalty of perjury, that your notice is accurate and that you own the right or may act for its owner; and your physical or electronic signature. We may remove material and end the accounts of repeat infringers.

DMCA Designated Agent: Copyright Manager, Waura, Inc., 131 Continental Dr, Suite 305, Newark, DE 19713. Phone: (786) 840-8333. Email: info@waura.com.

Changes, suspension, and ending

The Service changes. We may add, change, or remove titles, features, plans, devices, and prices, or suspend or stop the Service, at any time. No title is promised to stay available. If we shut down the paid Service entirely, we will refund the unused part of any prepaid plan period.

You may stop using the Service and close your account at any time. We may suspend or close your account, with or without notice, if you break these Terms, if we must for legal reasons, or to protect the Service or others. When your account closes, your licence and any credits end.

Other companies and the iOS app

The Service relies on other companies, such as payment, hosting, and sign-in providers, which have their own terms. We are not responsible for their services, or for sites and apps we link to.

If you use our iOS app: these Terms are between you and us, not Apple, and we, not Apple, are responsible for the app and its content. Apple has no duty to maintain or support the app. If the app fails to meet a warranty that applies to it, you may tell Apple, and Apple will refund its purchase price, if any; Apple has no other warranty obligation. Apple is not responsible for claims about the app, including product liability, failure to meet legal requirements, consumer protection, or intellectual property claims. You confirm you are not in a country subject to a US embargo or on a US list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

No warranties

THE SERVICE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE AVAILABLE, UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT ANY CONTENT WILL BE ACCURATE, SUITABLE FOR YOU, OR REMAIN AVAILABLE, OR THAT DEFECTS WILL BE CORRECTED. YOU USE THE SERVICE AT YOUR OWN RISK.

Limits on our liability

TO THE FULLEST EXTENT THE LAW ALLOWS, WAURA, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR USE, OR FOR EMOTIONAL DISTRESS, ARISING OUT OF OR RELATING TO THE SERVICE, ITS CONTENT, OR THESE TERMS, UNDER ANY THEORY OF LIABILITY (CONTRACT, TORT INCLUDING NEGLIGENCE, STATUTE, OR OTHERWISE), EVEN IF WE WERE TOLD THEY WERE POSSIBLE.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) WHAT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) US$50.

These limits are an essential part of the bargain between us and apply even if a remedy fails of its essential purpose. Nothing in these Terms limits liability that cannot be limited by law, such as for fraud or, where the law provides, death or personal injury caused by negligence; where a law does not allow a limit, our liability is limited to the smallest amount it permits. Some of these exclusions may not apply to you depending on where you live, including in New Jersey.

Indemnity

You will defend, indemnify, and hold harmless Waura, Inc. and its officers, directors, employees, and agents from any claim, loss, liability, and expense (including reasonable legal fees) arising out of your use of the Service, your breach of these Terms, or your violation of any law or anyone’s rights.

Disputes: arbitration and class action waiver

Talk to us first. Before starting any claim, send a written description of it, with your name and account email, to info@waura.com, and give us 60 days to resolve it. We will do the same for you. Any time limit for the claim pauses during those 60 days.

YOU AND WAURA, INC. AGREE THAT ANY DISPUTE ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION, NOT IN COURT, EXCEPT THAT EITHER OF US MAY BRING AN INDIVIDUAL CLAIM IN SMALL CLAIMS COURT, AND EITHER OF US MAY SEEK AN INJUNCTION IN COURT TO STOP INFRINGEMENT OR MISUSE OF INTELLECTUAL PROPERTY. YOU AND WAURA, INC. EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR TAKE PART IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR ARBITRATION.

• Rules. The American Arbitration Association administers the arbitration under its Consumer Arbitration Rules, before one arbitrator, by video or in the county where you live. The Federal Arbitration Act governs this section. The arbitrator decides all questions about the scope, validity, and enforceability of this section, except that a court decides questions about the class action waiver and the mass-filing process below.
• Fees. Fees follow the AAA rules; for claims under $10,000 we pay the filing, administration, and arbitrator fees unless the arbitrator finds the claim frivolous.
• Relief. The arbitrator may award relief only to you individually and only as needed for your claim.
• Many claims at once. If 25 or more similar demands are brought by or with the same lawyers or coordinated parties, they will be administered in batches of up to 25, and only one batch will proceed at a time, with the others held until it is decided. Any time limits pause meanwhile.
• One year. To the extent the law allows, a claim must be brought within one year after it arises, or it is permanently barred.
• Opting out. You may opt out of this section by emailing info@waura.com within 30 days of first accepting these Terms, with your name, account or waitlist email, and a clear statement that you opt out of arbitration. Opting out does not affect the rest of these Terms.

If the class action waiver is found unenforceable for a claim, that claim goes to court, after any individual arbitration of the other claims, and the rest of this section still applies.

Governing law and courts

The laws of the State of Delaware and of the United States govern these Terms, without regard to conflict-of-law rules. Any claim not subject to arbitration must be brought only in the state or federal courts located in Delaware, and you and we consent to their jurisdiction. This does not take away protections of the law where you live that cannot be waived by contract.

Changes to these Terms

We may change these Terms. The date at the top shows the latest version. If a change is material, we will tell you by email or in the Service before it takes effect. Using the Service after that means you accept the new Terms; if you do not, stop using the Service and cancel any plan. Changes do not apply to disputes already notified under Section 15.

General

These Terms, the Privacy Policy, and what is shown at checkout are the entire agreement between you and us about the Service. If any part is unenforceable, it is limited to the minimum extent needed and the rest stays in effect. Not enforcing a term is not a waiver of it. You may not assign these Terms; we may assign them, including to a successor of our business. We are not responsible for delays or failures caused by events beyond our reasonable control. You agree to receive notices and agreements electronically, by email or in the Service, and that they satisfy any requirement that they be in writing. You may not use the Service in violation of US export or sanctions laws. Sections that by their nature should survive (including credits, payments, licences, disclaimers, limits of liability, indemnity, and disputes) survive the end of your use of the Service. Headings are for convenience only.

Contact

Waura, Inc., a Delaware corporation. Questions about the Service: info@waura.com. Legal notices: info@waura.com.